We accept returns for exchange or store credit within 7 days of delivery.
Your piece must be unworn, in original condition and packaging, and returned within the timeframe.

We’re unable to accept returns on:

• Earrings (for hygiene reasons)
• Sale or promotional items
• Custom made pieces
• Gift cards
• Items worn, damaged or returned late
  
  Refunds are only offered for faulty items that can’t be replaced or repaired.

Email us at contact.enari@gmail.com with your order number, reason for return, and a clear photo if it’s faulty.

We’ll confirm what’s possible and guide you through the next steps.

We’re happy to offer exchanges for items of equal or greater value.

If your new piece is higher in price, we’ll arrange the difference with you.

Sale items can only be exchanged for a different size of the same item.

All our jewellery is backed by a 180 day warranty for manufacturing faults, this includes breakages, faulty clasps, or loose settings but does not include natural wear over time.
Check your item within 7 days of it arriving and let us know if something’s off.

We’ll either:

• Replace the item (if we can)
• Repair it
• Or refund you (if neither of those are possible)
  

Items must be sent back in their original packaging. Processing can take 4 to 6 weeks.

Returns are the same, your payment plan will continue until your return is confirmed.

If your order hasn’t shipped yet, email us to cancel. You’ll be issued store credit.

Once it’s left us, we can’t cancel or make changes.

Please note: cancellations are not refundable.